Endeavor Performance Training Policy & Guidelines
We want everyone to be able to attend our classes! Our classes fill up very quickly, and oftentimes there’s a waitlist of clients hoping to take your spot. Please be respectful of our staff and our other clients… CANCEL if you can’t attend! This not only spares you from any fees, but also gives us the opportunity to fill your space. In order for our schedule to run smoothly and accommodate our clients, we ask that you recognize the following policies.
SERIES & SESSION POLICY
- Pre-payment is required in full at the time of registration in order to reserve your space
- Registration can be completed over the phone or on-line with a credit card
- All series (a group of sessions) have an expiration date and are non-refundable, non-extendable or non-transferable from one athlete to another
- Any session(s) within a series missed will be considered null/void and can not be refunded or transferred from one series to the next
- 7 or more days prior to 1st day of series = Full Refund (minus $5 fee if paid with credit card)
- 1 to 6 days prior to 1st day of series = Series Credit
- If Endeavor Performance cancels a series, a credit to your account will be issued or you may receive a full refund
SESSION CANCELLATION (BY CLIENT) / NO SHOW
- To cancel a reservation, please use the scheduling website or scheduling app.
- A late cancellation is defined as any reservation canceled within the 8-hour window prior to the start time of the session. The fee for a late cancellation is $10.
- A no show is defined as any reservation that is not canceled and the client does not attend his/her reservation. The fee for a no show is $15.
- Fees will be charged to the card on file at the end of each business day. The session credit will also be forfeited.
SESSION CANCELLATION (BY COACH)
- If Endeavor Performance cancels a session, your session credit will not be lost and can be used for a future session
- Gift Certificates can ONLY be used towards boutique purchases, series, sessions or workshops
- Gift certificates can be purchased for specific series packages, individual sessions or a specific dollar amount